FAQ
- When should I have my carpets steam cleaned?
To get the longest possible wear out of your carpet, your carpets should be cleaned regularly. You know it is time to clean the carpet if:
Your carpet was last cleaned over 12 months ago.
The carpet is very soiled.
Pets are allowed on the carpet.
The carpet is in high traffic area in your office or home.
- Why do some carpet cleaners advertise extremely low prices (as low as $15 per room) and when they arrive to clean my carpets the price always goes up?
It is an old trick called bait and switch. Simply, they want you to book with them because the price is too good to refuse. When the cleaner arrives at your house you will be charged all the extras like extra for stain removal, extra for medium to heavy soiling, extra because you will be told your carpet needs an industrial clean, extra for deodorising, extra because the $15 per room price only applies when you have a certain number of rooms cleaned and the list goes on.
- What kind of services do you provide?
We pride ourselves on providing both domestic carpet cleaning and commercial carpet cleaning, we also deep clean upholstery and curtains.
We have many satisfied customers and provided cleaning solutions for any size of homes, hotels, offices, shops, pubs, restaurants and many more. As with all of our services, our work is guaranteed to meet your satisfaction.
Most of our customers are repeat & referral business, a testament to the fact that quality & service is a trademark of our business.
Yes, we are fully insured.
What if something is damaged when my home is being cleaned?
Although we take extreme care when cleaning your home, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning we will make every effort to have the item repaired or replaced.
- Can I specify the day for the cleaning?
Yes, we book a firm date and time for our technicians to arrive
- How long will it take for my carpet or furniture to dry?
Carpets will be dry 2 - 3 hours after completion of the standard cleaning process. Upholstery may take longer - 2 to 4 hours, depending on the backing material.
- How long before I can walk on my carpet?
You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry.
- Are the products you use safe?
Yes. The products that we use are entirely safe and child/pet friendly. We have material safety data sheets on all products that we use and our range of environmentally friendly and biologically active cleaning solutions, clean without compromising performance or safety.
- What about pets and children?
Again, all the products that we will use are non-toxic, Eco-friendly solutions manufactured from 100% natural plant based materials. Pets and children are completely safe, although we do recommend that they are kept away from carpets and furnishings until they are completely dry.
- Will your services help my allergies?
Yes. Having your carpet and furniture cleaned removes dirt and pollutants, which makes for a friendlier breathing environment. Your carpet does a valuable job by acting as a filter, trapping air pollutants like pollen, chemicals, tars, bacteria, fungi, cigarette smoke, and residues. Carpets and furnishings can become heavily infested with dust mites whose droppings can trigger asthma attacks. All these pollutants should be removed with regular professional cleaning.
- Will you remove all my stains?
Let me start by defining the difference between a spot and a stain: a spot- is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods.(The foreign material is on or around the carpet fibre) A stain- is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. (The foreign material has penetrated 'soaked into' the fibre and has changed or damaged the fibre itself) Leaving some stains very difficult or impossible to remove.
- Does cleaning your carpet make it wear out faster?
No, actually dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear.
- Does your process restore the original feel of my carpet?
Yes, our process leaves your carpet fresh, clean, residue free and soft to the touch.
- Would it be advisable to have a fabric protector applied after cleaning?
Yes, our company as well as carpet manufacturers highly recommend that you reapply a protector after professional cleaning to restore the original stain resistance. Many manufacturers even require fabric protction as part of the warranty on the carpet.
- Which provides better indoor air quality: hardwood, or carpet?
Carpets actually acts like a 'filter' trapping pollutants to the roots, which are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.
- Will hot water extraction (steam cleaning) damage my carpet?
No. Hot water extraction is the method preferred by many leading carpet manufacturers. It is considered by many to be the best method of removing embedded soil and other contaminants.
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